Technical Support and Service Plans
We take pride in building purpose-built custom solutions for our clients and supporting those systems, so you can focus on what really matters.
Key Benefits of Membership
Priority Scheduling
Get support when you need it most. Our Gold, Platinum, and Diamond members receive priority scheduling, ensuring that your requests are handled faster—giving you peace of mind and reducing downtime when issues arise.
Remote Support
We offer flexible remote support based on your membership tier. Gold members receive business hours support, while Platinum and Diamond members benefit from after-hours support to address issues that can’t wait.
Annual Technology Reviews
We proactively assess your systems annually to help identify and address any issues before they become problems. Our goal is to ensure that your AV setup remains reliable, efficient, and ready to evolve with your needs.
Monthly Network Updates
Keep your technology performing optimally with regular network updates. These updates help improve stability, security, and efficiency, reducing the likelihood of performance issues and helping your system stay current.
Site Preparation Visits
For our Platinum and Diamond members, site preparation visits are scheduled throughout the year to ensure everything is ready when you need it most. These visits include checking equipment setup, optimizing connections, and preemptively addressing any potential issues that could affect your system's performance.
Labor & Equipment Discounts
Gold, Platinum, and Diamond members receive reduced labor rates and exclusive discounts on equipment upgrades, providing added value for those looking to enhance their system.
Contact Support
Please reach out with any questions or inquiries.
Email Support
Service@WasatchMountMan.com
Phone Support
(801) 252 - 6880